Terms & conditions


The‌ ‌Terms‌ ‌and‌ ‌Conditions‌ ‌of‌ ‌Use‌ ‌(“Terms”)‌ ‌are‌ ‌presented‌ ‌below.‌ ‌This‌ ‌ document‌ ‌sets‌ ‌out‌ ‌the‌ ‌main‌ ‌rules‌ ‌to‌ ‌be‌ ‌observed‌ ‌by‌ ‌all‌ ‌those‌ ‌accessing‌ ‌or‌ ‌ intending‌ ‌to‌ ‌register‌ ‌on‌ ‌the‌ ‌‌WINOA‌ ‌BRASIL‌ ‌INDÚSTRIA‌ ‌E‌ ‌COMÉRCIO‌ ‌LTDA‌ ‌ website‌‌ ‌or‌ ‌use‌ ‌its‌ ‌features,‌ ‌in‌ ‌this‌ ‌case,‌ ‌the‌ ‌User.‌

To access and use the features of the website, the User acknowledges that he/she has read all the rules of this document carefully and is fully aware of and in agreement with them.

  1. Website Features

    • Feature

      • The WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. website has the following features and information:
      • Upper menu
        • Abrasives, Accessories, Parts and PPE and Services
        • Lower menu
        • Abrasives, Accessories, Parts and PPE, Services, About Us, Blog, Contact us, address, contact details and links to other group websites. Newsletter Subscription, Terms & Conditions, Privacy Policy
    • Representativeness

      • This website is designed solely for doing business with legal entities, therefore the user expressly acknowledges that he/she is the legal representative of the company whose registration is presented.
      • The website will not show any prices, only the quote option, until you log in. To see the prices of the items, you have to register and have your registration approved for log in.
      • All prices shown on the website are net, with no taxes or shipping costs included. To calculate taxes and shipping costs, clients should go to the final step for their purchase where they can choose from the shipping options available. After making this choice, the system calculates the taxes according to the products, use and client data. To make this calculation, Winoa uses advanced software called AVATAX, by Avalara Brasil. All the relevant values will be taken into account in this calculation, so please fill in your registration carefully. Under no circumstances shall WINOA BRASIL INDÚSTRIA E COMÉRCIO be responsible for any incorrect information entered in the registration by the user.
      • WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. may refuse, not approve, cancel or limit any requests if the User does not supply correct data.
      • This is also applicable during use of the Website if it is used fraudulently or if the user attempts to breach or breaches these Terms or any legislation in force.
    • Eligibility

      WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. may change the eligibility criteria for access and use of the Website at any time, at its own discretion, without any need to notify the User or any third party or to give them prior notice.

    • E-mails

      By providing his/her data on the Website, the User agrees to receiving messages with alerts and advertising content for products and services from WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. and its partners at the e-mail address provided during registration. The User may opt out of these communications in the e-mail sent.

    • Website Presentation

      The Website and its features are presented to the User as they are, but they may undergo regular improvements and updates.

      • In this case, WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. undertakes to make a reasonable effort to maintain the features of the Website, using unbroken links and a layout that respects usability and browsing ability, whenever possible, as well as displaying the features clearly, completely, precisely and sufficiently so that there is an accurate perception of what is being done.
  2. Use of the website

    • Access Account

      • When you click to register, you will see the screen below. The information must be inserted carefully as it will affect the final calculations for taxes and shipping. create company invoce address shipping address screenshot
      • After filling in your data, you must accept the Winoa Terms, then click Save and register.
      • You will receive an e-mail confirming your registration at the e-mail address you provided.
      • Our verification process usually takes 24 to 48 hours.
      • You will receive another e-mail when your account is approved.
    • After you have registered as a User, you can log in to the website as follows:
    • Access account data confidentiality

      The User should not disclose his/her User Account data to third parties and should only use it individually, as it is not transferable, refraining from providing, disclosing or sharing his/her password or any other means of authentication with anybody else. If there is any suspicion that the confidentiality of the password has been breached, the User should change it or update it as soon as possible. The User is aware of and acknowledges that all accesses to and operations carried out after his/her successful digital authentication are irrefutably his/her responsibility, including any access or operation arising from misuse of this authentication or its disclosure to third parties.

    • Website Integrity

      The User undertakes not to access Website programming areas, its database, source codes or any other data set available in these areas, as well as not to carry out any reverse engineering, translation, decompiling, copying, modification, reproduction, rental, sublicensing, posting, disclosing, transmitting, lending, distribution or in any other way inappropriately use the features of the Website or allow this to be done.

    • No mining

      The use of data mining software of any kind on the Website, or any other not specified here that acts in the same way, is strictly prohibited.

    • Compensation

      In the event of breach of any of the provisions of this Term by the User, he/she shall compensate WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA., its affiliates and/or representatives, as well as any injured third parties, as the case may be, for all losses or damages, including moral or competition damages, expenses or other charges resulting from such breach, including, but not limited to, lawyers’ fees and legal costs incurred due to said breach.

  3. Content, data submitted and intellectual property

    • Content

      Unless otherwise stated in these Terms, all the information, news, images, brands and market information available on the Website in any language or form, is the sole property of WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. or licensed to WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. (“Content”). The use of the Website by the User does not give rise to any presumption of a transfer of this ownership or license. Therefore, the User may not commercialize the Content, wholly or in part, by any means, for a consideration or not, with the understanding that if he/she does so, they may face civil and criminal proceedings lodged by WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. and/or any third party that owns the content.

    • Your Data

      The User is, and will continue to be, the holder and owner of all his/her data, information, texts, images, message, videos, audio files, graphics or any other material submitted to and/or shared on the Website in any way by the User (“Your Data”) and will also bear sole responsibility for these. It is exclusively up to the User to take care to respect the intellectual property of third parties and any other related rights.

      • WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. collects personal data when the User makes a purchase on the website. The personal data collected are: full name, e-mail, CPF tax number, phone number, zip code, credit card number, validity and security code, CPF tax number of the cardholder and clickstream.
    • Legality of Your Data

      WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. will not undertake to process or handle any of Your Data if there is reason to believe that such processing or handling could cause WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. to be accused of any infringement of any applicable law or that the Website is being used for any illegal or unlawful purposes or purposes contrary to morality, at the sole discretion of WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA.

    • Absence of assurances regarding Your Data and the Content

      The User is responsible for truthfully providing and verifying the source of the Content or Your Data. WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. shall not be liable for any outdated information, inaccuracies or errors in this Content or Your Data, nor shall it be liable for any damages arising from this Content, in any way. WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. shall be responsible only for ensuring that the User, on request, may change any of his/her data that may be incomplete, inaccurate or out of date.

      • Without prejudice to the above, the User is aware of the fact and agrees that WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. is under no real or presumed obligation to publish any content or his/her data, and may remove such content or data with or without prior notice.
      • Under no circumstances shall the User make any decision, whether free of charge or not, based solely on the content or on any feature of the Website.
    • Storage

      WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. does not provide and the Website is not a storage service. Therefore, WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. is under no obligation to store, keep or provide the User or any third parties with a copy of your data or any content, unless if required to do so by law with regard to the form or type of data processed.

    • Algorithmic intelligence

      The Website may, impersonally and automatically, apply statistical models and algorithmic intelligence to index, filter and sort the content or your data, generated or shared via the Website.

      • The User acknowledges that he/she is aware that WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. will not disclose to the User or any third party or provide them with any systemic or algorithmic information related to the Website, except at its own discretion.
  4. Your privacy and your personal data

    • Personal Data

      If the User handles or conveys information regarding an identified or identifiable individual (“Personal Data”) via the Website, the User shall bear sole responsibility for collecting the required authorizations from the Data Subject.
      • WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. shall monitor, using suitable means, its own conformity with the Personal Data protection obligations, if applicable.
    • Records

      WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. may record all the activities carried out by the User on the Website, including data on the identification, device and connection used (“Records”).

    • Purpose of Collection

      The Records may be used for the purpose of:

      • identifying the User and dealing with him/her;
      • complying with the obligations of these Terms;
      • improving the Website;
      • safeguarding rights and obligations related to the use of the Website;
      • compliance with court orders and/or the administrative authority; and
      • compliance with obligations arising from the purchase made by the User.
  5. Exemption and disclaimer

    • WINOA will make every effort to maintain the continuous and permanent availability of the Website. However, some temporary downtime may occur due to necessary maintenance or even as a result of force majeure, such as natural disasters, failures in communication systems and internet access, invasive cyberattacks or any other facts that are beyond the control and responsibility of WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA.
      • If this should occur, WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. will do everything in its power to reestablish access to the Website as quickly as possible, within the technical limitations of its own services and third-party services, on which it depends to remain online. Therefore, the User is aware that he/she may not claim compensation or any form of compensation if the Website remains offline, whatever the reason.

      • Alerts regarding any maintenance procedures that require the Website to be offline for long periods will be made via the official communication channels of WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA.

    • Without prejudice to the other conditions in these Terms, WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. shall not be liable:
      • For any problems, bugs, glitches or malfunctioning that may occur in user devices or equipment;
      • For any direct or indirect damage caused by third-party events, including, but not limited to, attacks by hackers, system failures, server or internet connection failures, including software behavior that may, in any way, damage physical or logical assets due to accessing, using or browsing the Website, as well as the transfer of data, files, images, text, audio files or videos on the Website;
      • When browsing any external links provided on the Website, it is up to the User to read the Terms and Conditions of Use and the Privacy Policy of the resource accessed and to act accordingly;
      • For checking, monitoring, approving or assuring the suitability or accuracy of the information or data provided on these links and therefore not liable for any losses or damages incurred through visiting these websites. It is up to the interested party to check the reliability of the information and data shown there before making any decision or engaging in any act.
  6. Other provisions

    • Service Channels

      The User may contact the Service Channel via telephone (12) 3954-4250 or (12) 99668-8087 (Whatsapp) from Monday to Friday, from 8 am to 5:30 pm, or by e-mail [email protected] , whenever he/she witnesses or discovers improper content on the Website and suspects that this is clearly unlawful or contrary to the rules of use laid down in these Terms.

    • Updating the Terms

      These Terms are subject to constant improvement and enhancement. Thus, WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. reserves the right to change them at any time, according to its purpose or convenience, whether to bring them into line with legal provisions or equivalent binding regulations or the provisions of the regulatory authorities. Therefore, the User should check them whenever he/she accesses the Website.

      • When these Terms are updated, WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. will notify the User through the tools available on the Website or through the means of contact provided by the User.
      • When browsing the Website and using its features, the User agrees to be guided by the Terms in force on the date of access. Therefore, we recommend that the User keeps himself/herself updated on the conditions in force.
    • Novation and termination

      Tolerance of any non-compliance with any of the conditions of these Terms shall not constitute their termination or novation, nor shall it prevent WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA. from requiring these conditions at any time.

    • Invalidity

      If any provision of any of these Terms is deemed inapplicable or null and void, this shall not compromise their integrity and all the other conditions shall remain valid.

    • Communication

      The User acknowledges that all communications made by e-mail (to the e-mail address in the registration) shall be valid, effective and sufficient for providing information on any subject related to the Website.

    • Date and time

      The Website uses the official date and time in Brasilia (UTC/GMT -03:00).

    • Applicable law and jurisdiction

      These Terms shall be interpreted according to Brazilian legislation, in Portuguese, and any disputes shall be settled under the jurisdiction of Jacareí District, São Paulo State, Brazil, unless the applicable legislation specifically provides for any other personal, territorial or functional authority.

    • Glossary


        private company, registered under CNPJ company registration no. 43.812.411/0002-75, with registered office at Av. Industrial, n° 500. Bairro Jardim Emília, Jacareí, Estado de São Paulo, Brasil CEP: 12321- 500.

      • Anti-Spam:

        A system that prevents unwanted correspondence, such as mass advertising, by blocking these messages or sending them to a specific folder.

      • Service Channels:

        E-mail address and other “talk to us” channels available on the Website for the User to contact WINOA BRASIL INDÚSTRIA E COMÉRCIO LTDA.

      • Access Account:

        Credentials allowing access to the restricted area and exclusive features on the Website.

      • Layout:

        This refers to the appearance, design and flows of the Website.

      • Link:

        Terminology of internet address.

      • Website: